9 Ways to Fix Disney Plus Not Working on Roku

  • Author By Selene Ashford
  • January 19, 2024
  • Guides

At the end of the day, turning on Roku at home to watch exciting movies on Disney Plus is a enjoyable treat for everyone. Unfortunately, a number of users have reported that Disney Plus suddenly stopped working on Roku, which can be really frustrating. If you are facing this situation, don't worry. This article is exactly here to help you troubleshoot and resolve the issue of Disney Plus not working on Roku. In the end, it also provides you with an easy way to watch Disney Plus on Roku hassle-free! Now continue reading below to find out more.

disney plus not working on roku

1. Why Is Disney Plus Not Working on Roku?

In order to better solve the problem, you first need to find out why Disney Plus is not working on your Roku. By analyzing some of the reports of Disney Plus not working on Roku, here are some of the possible reasons why this happens.

  • Compatibility Issues. If the model of your TV or Roku is not compatible with Disney Plus, then you will not be able to use Disney Plus on that device successfully.
  • Outdated Software. Roku devices need to have the latest version installed to ensure you can watch channels properly. Older versions of Roku may cause errors while running.
  • Weak Network Connection. One of the most common reasons why Disney Plus won't work on Roku is network connectivity issues. Disney Plus, as a large streaming platform, has certain requirements for a user's network: stable and fast. All those that can modify the network such as a VPN may affect the playback of Disney Plus.
  • Problems with the App Itself. Sometimes the Roku or TV is fine, and it's the Disney Plus app itself that's the problem. Maybe the Disney Plus server is down, or the app have accumulated too much data and cache and encountered a programming glitch or error.

2. How to Fix Disney Plus Stop Working on Roku Issue?

With a general understanding of the four possible causes of the malfunction, you can now take a variety of troubleshooting steps, depending on the cause, to resolve the issue.

#1 Check Disney Plus Server

Disney+'s main server may be down occasionally due to a maintenance issue or unplanned outage, which may result in Disney+ not working on Roku.

To avoid Disney+ not being able to play videos due to this situation, you should check if the Disney Plus server is down through Downdetector’s Disney Plus page in the first place. In this case, then there is nothing you can do other than wait for the server maintenance to finish and turn it back on.

check disney plus server

#2 Check Roku Device Compatibility

While Disney Plus supports most Roku devices, there are still a small number of older models that are not compatible with Disney Plus. If you are using a device that is not supported, then you will need to upgrade to a newer model in order to continue accessing Disney Plus.Below are all of the Roku devices that are currently compatible with Disney Plus:

  • Roku 2 (4210X)
  • Roku 3
  • Roku Streaming Stick (3600X, 3800X), Stick+, 4K, 4K+
  • Roku Express, Express+, 4K, 4K+
  • Roku Premiere, Premiere+
  • Roku Ultra, Ultra LT
  • Roku Smart Speaker
  • Roku TV, 2K, 4K, 8K

Other Roku devices (including Roku HD models, Roku 2 XS models, and Roku 2 HD models) are not compatible with Disney Plus. If you are not sure of the model number of your Roku device, follow the guidance below to confirm:

  1. Press the Home button using your TV’s remote.
  2. Select Settings > System > About.
  3. Check the TV Model number on this page.
check roku tv model

#3 Check and Reset Internet Connection

An unstable internet connection is one of the main reasons why Disney Plus is not working on Roku. For HD streaming services (including, but not limited to, Disney+), Roku devices have a minimum Internet speed requirement of 9.0 Mbps, otherwise you are prone to buffering or other issues during access. For online streaming of HD content, Internet speeds of 9 Mbps or higher are required, and for 4D Ultra HD content recommendations, speeds should be at least 25.0 Mbps.

Please follow the guidelines below to check that your bandwidth connection is working and fast enough.

  • Stream other services that require high-speed internet, such as Netflix or Amazon Prime.
  • Use another device connected to the same network to check if you can access the Internet properly.
  • Run a speed test on fast.com.
  • internet speed test

In addition to this, you can also test the strength of the internet connection situation on your Roku:

  • Press the Home button on your Roku remote.
  • Scroll and select Settings.
  • Choose Network then About.
  • Check it’s either Good or Excellent in the Internet download speed in the network connection details.
  • Click on Check connection to verify if the two green check marks appear on the screen.
  • check roku connection

If the connection is weak, try moving your router closer to your Roku device or resetting your router.

#4 Sign out of Disney Plus

Sometimes, you may have encountered an error with your user data, or the Disney Plus app may be experiencing a temporary error or malfunction. To resolve this issue, you can log out of your current account and log back in to refresh your account data.

Follow the steps to log out of your Disney Plus account on Roku:

  • Open the Disney Plus channel on your Roku.
  • Click Settings then Log Out.
  • Confirm by clicking OK.
  • Wait for several minutes then follow the instructions to log in to Disney Plus again.
  • log out disney plus on roku

#5 Restart Your Roku

When your Roku TV has been on for too long or is overloaded, it may not be able to support Disney Plus operation. To fix this issue, you need to clear all temporary files and cache data on your Roku TV. And the quickest and easiest way to do that is to reboot your TV. Follow the below tips to do so:

  • Access the Settings page on the Roku device.
  • Choose the System tab.
  • Select System Restart and wait for your TV to reboot.
  • restart roku

Now, your Roku TV can reload all of its resources. Open the Disney Plus channel again and check if it is working correctly now.

#6 Clear App And Roku Cache

Disney Plus apps not running on your TV may be due to data overload. Please consider clearing the App cache. This helps to eliminate temporary data or errors that may be causing Disney Plus to go wrong. Follow the instruction to clear caches and cookies of the application.

  • Go to the Settings then Applications on Roku.
  • Locate the Disney Plus then click on it.
  • Tap Clear Cache and then Clear Data.
clear disney plus cache on roku

If clearing the cache on Disney Plus doesn't fix the issue of its not responding or working, try clearing the cache on your Roku device to free up some memory. Follow the below instruction to clear Roku’s caches and cookies.

  • Press the Home button on the remote.
  • Press the buttons on the remote control one after the other according to the following guide. Pay attention not to pause in between.
  • Press the Home button five times then the Up button one time.
  • Tap the Rewind button two times then the Fast Forward button two times.
  • The Roku will clear its cache and restart.
clear roku cache

#7 Update or Reinstall Disney Plus Channel

Please check that you have the latest version of Disney Plus installed. Typically, a new version will fix bugs or issues that existed in previous versions and be more compatible with the firmware of your Roku device.

To check if your Disney Plus app is up to date, please follow:

  • Go to the Roku Home screen and navigate to the Disney Plus channel.
  • Select it and press the Options (*) button on the remote.
  • Click on the Check for updates option in the pop-up.
  • Update the channel if it’s available.
  • check for disney plus update

If you’ve installed the latest version of Disney Plus, then try uninstalling and reinstalling the Disney Plus channel. Reinstalling the channel will fix many errors that prevent Disney Plus from running on your Roku. Before uninstalling, please make sure you have remembered your account password. After reinstalling, you will need to log in to your account again.

#8 Update Roku OS

If your Roku device/TV has not been connected to the internet for a long time, then you need to check if you have not updated to the latest Roku system. Older systems may still have certain unfixed bugs that affect the functioning of applications.

Refer to the following steps to check for updates to your Roku system:

  • Open Settings on the Home screen.
  • Go to System and select Software Update.
  • Select Check Now to let Roku check for updates.
  • Update your Roku OS if a new version is available.
  • check for roku update

#9 Factory Reset Your Roku

If all of the above doesn't work to get Disney Plus back up and running, you may just have to restore your Roku TV to its factory settings. Please note that once you choose to restore your Roku to factory settings, all installed apps, account information, app data, etc. on your Roku will be erased.

Follow the instructions below to factory reset your Roku:

  • Go to the Settings on your Roku.
  • Click System then Factory Reset.
  • Enter the four digit code on the screen to begin to reset your Roku.
  • factory reset roku

🎁Bonus: The Best Way to Watch Disney Plus on Roku

When Disney Plus is not working properly on your Roku, there is actually one of the easiest ways to fix the issue: download the Disney Plus content and transfer it to your Roku TV to watch it directly. In this way you don't need to worry about any sudden problems interrupting your viewing during playback. Since Disney Plus downloads the video in a proprietary format so that you can't successfully transfer the downloaded file, we require the help of a professional third-party tool.

VidiCable, an all-in-one video downloader, successfully solves this problem. It offers the option to download and convert videos to MP4 or MKV format, helping you transfer Disney Plus videos to any player compatible with both formats, including Roku TV, without any hassle. In addition to this, you can keep the subtitles and audio tracks of the original video in many languages, saving all the movies and programmes you want at lightning speed.

vidicable video downloader
Features of VidiCable Video Recorder:
  • Record video from many sites and keep adding more.
  • Save Disney Plus movies or shows to laptop and PC.
  • Browse and watch all Disney Plus content on Windows and Mac within the app.
  • Multilingual audio tracks and subtitles will be well-retained.
  • Free updates and timely support.
Download Win Download Mac

VidiCable has a built-in Disney Plus viewer, so all you need to do is log in, search for the video, set the download options and download it straight away, just like you would with Disney Plus.

vidicable download


With the nine detailed tutorials provided in the guide above, hopefully you've solved the Disney Plus not working on Roku issue. Don't miss VidiCable's help if you want to avoid these issues and enjoy Disney Plus content on Roku to the fullest! By easily converting videos to standard formats, you can watch your favourite Disney Plus movies on Roku anytime you want!


Selene Ashford | Senior Writer

Selene Ashford is a Senior Writer with seven years of experience in the industry. She has a deep understanding of video streaming platforms and offers unique insights. Her articles are known for providing valuable advice and demonstrating professional credibility, making her a trusted voice in the field.

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