VidiCable Subscription FAQs
VidiCable is subscription-based. The subscription-based products renew automatically on its scheduled renewal date. Of course, the service is optional. If you no longer wish to continue it, you can disable the service at any time. Read on, the following guide will answer all your questions about VidiCable subscription and the automatic renewal service.
Q1. What is the Refund Policy?
We offers a 5-day money-back guarantee on the one-month and the one-year subscription of all products, and 30-day on the lifetime plan. Your money back guarantee starts from the moment your payment has been made. After the end of the applicable refund period, your payment is non-refundable. For more details about refund conditions, please refer to our Refund Policy.
Q2. How to Cancel the Auto-Renewal?
The Auto-renewal service of all subscription-based programs is enabled by default. If you want to disable it to avoid renewal charges, you must do so before the renewal date. And there are two ways to cancel the auto-renewal:
- Method One: After finishing the order, you will receive an email with a license included, where there is a link to cancel automatic renewal. It should be at the bottom of the email, saying that "To cancel the auto-renewal subscription, click here". Here you can manually disable or cancel auto-renewal.
- Method Two: Feel free to contact us by emailing email@example.com, we will help you cancel the service timely.
Once the auto-renewal service is turned off, you will receive a notification email (Cancel Subscription of xxx) showing the expiration date of your license code. And you won't be charged again after that.
Q3. Why is the Registration License Still Invalid or Expired after Renewing?
After the renewal, you will receive a new license. Please tap on the Menu icon of VidiCable program, then click "Register" > "Change Account" and enter the new license to activate the program again.
Q4. Can I Keep Using the Program Once Canceled the Auto-Renewal?
Yes, you still have access to use the full version of the program for the remainder of your billing period. And you can go to the Registration window of the program to check the expiration date.
When the subscription expires, the program will revert to the free trial version. Repurchase will be required if you want to keep using the full version.
Q5. The Actual Price is Different from the Price Displayed in Website, Why?
All programs are priced in US dollar. The price on our website does not include any tax. You may need to pay VAT or other taxes varies by country.
The subscription will be renewed at the real-time price rather than the first-purchase price. For example, we will do some promotions occasionally. If you purchase the program with a discount price, bear in mind that: the discounted price is only applied to the initial purchase, and subsequent renewals will be charged at the original price as displayed on our website.
Q6. Can I Change or Upgrade the Subscription Plan?
Yes, but it only applies to the upgrading of the monthly plan to the annual plan on the same product. If you want to switch from a monthly plan to an annual plan, please email our support team at firstname.lastname@example.org to get help. We will assist you in switching your subscription in a few minutes.
The remaining unused days of your current subscription will be calculated and converted to the remaining balance, which will be used to deduct the cost of the new subscription, and you will be charged the insufficient portion if applicable. Once the change of subscription confirmed, you will be charged (the difference) on the day, and receive a new license to activate the program.
Note: This does not work on upgrading to the lifetime plan from a monthly or annual plan. If you'd like to get lifetime access to VidiCable programs after a period of using, you need to buy the lifetime plan additionally.
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